Setting up Haven

Before you start

1. Create your account at familyhaven.co, confirm your email, add your children and choose a parent PIN. The PIN isn’t your account password; it unlocks Haven on your child’s computer.
2. Your child needs their own Standard (non-administrator) account on the computer. Anyone with an administrator account can remove Haven.
3. You’ll need the computer’s administrator password once.
4. Open Setup & install in your dashboard and open your setup link on the child’s computer. It gives you the right file for that computer.

Which browsers are covered

Phones, tablets and Chromebooks aren’t supported yet.

Mac

Sign in to the Mac’s administrator account, open your setup link in any browser and click Download Haven for Mac. Then:

1. Open Haven.mobileconfig from your Downloads.
2. Open System Settings → General → Device Management (on older Macs: Privacy & Security → Profiles).
3. Double-click Haven — Family Screen Time, click Install and enter the Mac’s password.
4. In each account, quit Chrome, Edge or Brave completely (⌘Q) and open it again. Haven installs itself.

Safari

Haven can’t run in Safari. In System Settings → Screen Time, choose your child, then App Limits, and give Safari a 1-minute limit so they use Chrome.

Windows

Sign in to the PC’s administrator account, open your setup link and click Download Haven for Windows. Then:

1. If your browser warns about the file, choose Keep. It only switches on Haven’s browser settings.
2. Open Haven-Setup.reg from your Downloads.
3. Click Yes on both questions Windows asks, then OK.
4. In each account, close every browser window and open the browser again. Haven installs itself.

Firefox

Haven can’t run in Firefox yet. Uninstall it from your child’s account, or block it with Microsoft Family Safety.

Linux

Open your setup link on the computer and choose Linux. Copy the command it shows into a terminal on an account that can use sudo, then close and reopen the browser in each account. The command looks like this:

curl -fsSL https://familyhaven.co/install/linux.sh | sudo bash -s -- \
  --chrome-id … --server https://familyhaven.co --family-code XXXX-XXXX-XXXX --strict

It covers Chrome, Chromium (including Ubuntu’s snap), Brave and Edge.

After installing

• Within a minute the computer appears on your dashboard’s Devices page. Choose which child uses it. If more than one person uses the computer, each browser account shows up separately.
• On your own account on that computer, set your browser to Parent – don’t track so nothing is recorded for you.
• Clicking Haven’s icon in the browser shows what it’s doing. There’s no password to create. Changing settings happens in your dashboard.
• Private and guest windows and new browser profiles are switched off on that computer, so Haven can’t be bypassed.
• Haven starts by watching only. Turn on limits and blocking from your dashboard when you’re ready.

Troubleshooting

Haven didn’t appear in the browser

Quit the browser completely and reopen it. To check, open chrome://policy (or edge://policy, brave://policy): you should see Haven’s settings. If not, the profile or file wasn’t approved; repeat the steps above.

Haven says “Connecting…” for more than a few minutes

Make sure you’ve confirmed your email, and that the computer can open familyhaven.co. Click Check in now on Haven’s page. If you replaced your family code since installing, download the setup file again.

The computer isn’t on my Devices page

Each browser account joins on its own once someone opens that browser. The device code on Haven’s page matches the one on your Devices page.

I forgot my parent PIN

Set a new one in your dashboard under Setup & install. Computers pick it up within a minute.

Still stuck? Use Send feedback in your dashboard or email support@familyhaven.co.

Removing Haven from a computer

• Mac: in System Settings → General → Device Management, select Haven — Family Screen Time and click −.
• Windows: run Haven-Remove.reg from your setup link, then restart the browsers.
• Linux: curl -fsSL https://familyhaven.co/install/linux-uninstall.sh | sudo bash

Then remove the computer from your dashboard’s Devices page if you like. Its history stays in your reports.